Service-Level Management (SLM)
A Service Level Management Application defines amount of time for a task to reach a certain condition. If the task does not reach the condition by a given period of time, it is marked Breached. Under the SLM application you can create three types of agreements – Service Level Agreement (SLA), Operational Level Agreement (OLA) and Underpinning Contract (UC). These agreements are used to ensure that a task reaches end conditions within a certain amount of time. The success rate can be reported on, and actions can be triggered at different times during the SLA's life-cycle (e.g. notifying the manager when the SLA reaches certain level).
Eworks is skilled in many areas of implementing Service-Now.com Service Level Management including:
- Implementation, Development, Customization and Administration of Service Level Agreement (SLA), Operational Level Agreement (OLA) and Underpinning Contract (UC) between organizations or between departments.
- Associate SLA, OLA and UC with various Service-Now.com applications.
- Associate workflow with SLA, OLA and UC to generate notification or to manage escalation of the tickets under Service-Now.com.
- Implementation, Development and Customization of retroactive Service Level Agreement (SLA), Operational Level Agreement (OLA) and Underpinning Contract (UC) between organizations or between departments.
- Associate SLA, OLA and UC with the Service Commitments.
- Customize SLA Homepage and Properties.
- Design, development and customization of report module for the Service Level Management application.
Why Eworks for Service Level Management/SLM Application?
- We have highly experienced skilled and dedicated team available for development, support, integration, administration, upgradation, migration of Service Level Management application.
- SLM module is the key performance indicator for the other applications available in the Service-Now.com ITSM platform that’s why its implementation and configuration should be very accurate. Our consultants help companies to implement Service Level Management application accurately.
- Our SLM implementation plan is highly optimized, accurate and straight forward which includes all the process of Software Development Life Cycle (SDLC).
- Our approach towards each project includes highest level of product knowledge as well as industry best practice compliance.
- Our aim is to help the organization to accomplish their goal, maintain their work integrity and provide customer satisfaction and we have already proven our skills in these areas.
- Also we have proven our skills in many areas of Service Level Management Application.